Product FAQs 

Below are the top questions we receive regarding the Active Network, Giving, product.


How much does it cost? 

There is no upfront charge for administrators using our online donation and fundraising services. However, there is a processing fee of $1.00 per credit card transaction plus 6.5% of the total dollars processed. These funds will be deducted from the total amount collected prior to our sending you a check each month.

How do I get paid? 

Active Network will mail a check to you (or whomever you designate as the organization) once every month. You always have online access to your donation & fundraising reports, which include a transaction summary to help keep track of funds.

How is the transaction handled? 

Active Network will process the transaction in the name of the organization. The donor will get a confirmation message upon completing the donation as well as a confirmation email. Donors will see a charge from Active Network on their billing statement.

Do I need to set up a merchant account or provide other financial information? 

No. Active Network handles the entire credit card authorization process from start to finish.

How do I get my donor or fundraiser information? 

Your donors' data is stored on our servers and kept private. You can easily access your data at any time, from any computer with an Internet connection. Our application was built with your needs in mind and has easy to use tools including a donation report showing who has donated and how much as well as a fundraiser report which shows how many fundraisers you have working for you, how much they've collected and when. Each of these reports has a download feature, which allows you to export the data into your own system.

Go to www.active.com/active/, login with your username and password, and select "Donation Home" under your login. From your donation homepage select either donation report or fundraiser report to view your information

How do participants access the online donation form? 

There are two ways that donors can access your donation form online. The first and most effective way is by using the email tools provided to you from your donation homepage. These robust tools allow you to invite numerous people to both donate and fundraise quickly and easily. The emails you send automatically include a link to the respective page, and allow you to enter a custom message encouraging people to either fundraise or donate.

Another effective method is to provide a link from your website. You can simply copy and paste the code provided for you from your donation homepage so donors can access this right from your existing website.

How do I handle refunds? 

Active does not issue refunds. Active will pay you for the donations processed and any refunds will need to be handled between you and the donor.

What about foreign registration? 

Our online donation services are available to any sites. We currently can process donations in both U.S. and Canadian funds. If you use our online donation service, payments will be processed in either dollar type and we will send you a check in the respective funds.

What is Active Network's privacy policy? 

Active Network offers its customers one of the most stringent privacy policies on the Internet. As is stated in the formal Privacy Policy posted on Active's website, as well as in all Active online registration contracts, we DO NOT and WILL NOT share specific individual participant data (e.g. name, email address, etc) or account information with third parties (e.g. advertisers, investors, partners, etc). Our partners may on occasion address this market through other means, such as ActiveWeekly, the popular email newsletter that most of Active.com's visitors elect to receive. We have found that our customers respond favorably to relevant messages that offer a tangible benefit, such as product discounts, training tips and informative articles. Receipt of these messages is left to the participant's discretion.

Are online transactions secure? 

Active Network protects registrants' payment information at all times using several thorough security policies and safeguards. Strict security begins at the point of data transmission, where we use Secure Socket Layer (SSL) encryption certificates issued by industry leader VeriSign (www.verisign.com) on all of our payment servers.

This SLL encryption scrambles all payment information between the registrants' computers and our servers, payment data is effectively locked away by storing payment data on separate servers that do not have direct access to the Internet, and protecting them from digital access using a firewall. Payment data is further secured by limiting access, in fact denying access, from the website. Our website does not read credit card data from the database, nor does it make that data available to event administrators using our data export utility. Thus, credit card data is never available on the Web site, never leaves the Active systems, and event administrators are protected from the risk they would incur if they had to store and protect that data themselves.

If I forgot my username and password, what do I do? 

Go to our home page and select "forget your password?" from the menu on the left side (under the username and password login at the top of the page). Enter in your e-mail address and click "submit." Your username and password will immediately be e-mailed to you. NOTE: If your username and password are associated with a different e-mail address then the one you are currently using, you will not receive the e-mail, as we may not have the new address associated with your username and password. You will have to contact us to get your userID.

What is Active Network? 

With over 20,000 events in 41 sports, Active is the undisputed world leader in safe, reliable online registration. Last year alone, we processed over 1 million transactions, a 400% increase from 1999. In 2001, we are poised to shatter that mark. The acquisition of eteamz.com has also made us one of the 10 most-trafficked sports sites on the web. And more users are logging on every day to access our community features, training tools, webpage building engine, sport-specific content and of course, online registration. Our online registration services are flexible enough to handle a local basketball tournament or a big city running race. This year, San Francisco's famed Bay to Breakers footrace used Active.com to process over 25,000 registrations for their event. Our clients include event directors and park and recreation professionals who have enjoyed the convenience of our robust registration tool and the unparalleled service we provide to our users. With over $52 million in venture capital from such companies as Ticketmaster Online-CitySearch and Deutsche Bank's ABS Ventures, Active has assembled one of the strongest management and technology teams in the industry, all sharing a knowledge and passion for participatory sports and recreational activities.

Part of The Active Network | activenetwork.com